Checkout was down for about forty minutes on a Saturday. You were on call; the fix is in. What else is your job?
Answer it out loud before you open anything. The value of the flags below is in comparing them to what you actually said.
The situation behind the question
A config change to the payment timeout caused all card payments to fail. You rolled it back. Support fielded complaints; some customers placed duplicate orders when they retried. It is Monday morning.
What it is really testing
Whether the candidate sees an incident as a product event with customers on the other end, not only as a technical failure — and whether the follow-up changes something.