The checkout dashboard is green: conversion flat, error rate low. Support says customers are furious about checkout this week. Who is right?
Answer it out loud before you open anything. The value of the flags below is in comparing them to what you actually said.
The situation behind the question
Support forwards a dozen tickets saying the page "spins forever" after paying. The dashboard counts orders created and HTTP 5xx rates. Nothing in either has moved.
What it is really testing
Whether the candidate treats qualitative signals as data rather than anecdote, and knows what dashboards structurally cannot show — slow success, retries that succeed, a small segment inside a stable average.