Refunds were delayed for three days because of a bug in your service. Write the first three sentences of your update to the finance lead.
Answer it out loud before you open anything. The value of the flags below is in comparing them to what you actually said.
The situation behind the question
A change to the refund job skipped orders paid with a gift card plus a card. The fix is deployed and the backlog processed. The finance lead has to answer questions from the CFO and from customers' banks.
What it is really testing
Whether the candidate writes for the reader — someone who will read the first line and maybe the second — instead of narrating the investigation.