Frame the Problem
Turn a request into an outcome, the people involved, and a concrete definition of done.
State the OutcomeNot started
Describe what changes for someone when the work succeeds. Keep technologies and proposed features out of the sentence.
Identify Actors and ActionsNot started
List who interacts with the system and the concrete actions each actor takes. Verbs expose workflows; role names alone do not.
Define Done With an ExampleNot started
Replace “it works” with one concrete input, action, and observable result.